Shipping policy

Shipping Policy

At HealingMind, we carefully prepare each order to ensure it arrives safely and beautifully.

🇨🇦 Shipping Area

We currently ship within Canada only.

We are actively working on expanding our shipping services to the United States in the future. Please stay tuned for updates.

📦 Processing Time

Orders are processed within 1–3 business days

Orders are not processed or shipped on weekends or holidays

Please note that during peak periods, processing times may be slightly extended.

🚚 Shipping Time

Estimated delivery time within Canada:

Standard Shipping: 3–9 business days

Delivery times are estimates and may vary depending on your location and carrier conditions.

💲 Shipping Fees

Shipping fees are calculated at checkout based on your location

Free shipping may be offered on orders over a certain amount (if applicable)

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

⚠️ Shipping Delays

We are not responsible for delays caused by:

Shipping carriers

Weather conditions

Customs or unforeseen circumstances

📦 Incorrect Address

Please ensure your shipping address is accurate.

We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided at checkout.

📬 Lost or Stolen Packages

Once an order has been marked as delivered:

We are not responsible for lost or stolen packages

Please contact the shipping carrier directly for assistance

🌿 Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

Photos of the item

Photos of the packaging

We will assist you with a replacement or refund where applicable.