Refund policy

At HealingMind, each piece is thoughtfully selected.

Because our products are made from natural crystals, every bead is unique in pattern, color, and texture — this is not a flaw, but part of its beauty and individuality.

🌿 Our Philosophy

We believe that every crystal finds the person it is meant for.

For this reason, we encourage mindful purchasing before placing an order.

1. Return Eligibility

You can always contact us for any return question at healingmindstore@gmail.com.

You may request a return within 7 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition

The item must be in the original packaging

Proof of purchase is required

2. Non-Returnable Items

For hygiene and product integrity reasons, the following items are non-returnable:

Crystal bracelets and jewelry that have been worn

Customized or personalized items

Items marked as final sale

gift cards

3. Return Process

To initiate a return, please contact us at:

📧 [ healingmindstore@gmail.com]

Include:

Your order number

Reason for return

Photos (if item is damaged or defective)

 

Once approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs

Original shipping fees are non-refundable

We recommend using a trackable shipping service

5. Refunds

Once we receive and inspect your return:

Approved refunds will be issued to your original payment method

Processing time: 10 business days

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at healingmindstore@gmail.com.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery.

We will:

Offer a replacement  OR

Provide a full refund (including shipping)

Please inspect your item upon arrival.

7. Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item, please return the original item and place a new order.

 

⚠️ Important Notice

By placing an order with us, you acknowledge and agree that:

• Our products are intended for personal enjoyment and aesthetic purposes only and do not carry any guaranteed outcomes or effects.
• We are not responsible for any misuse or unintended use of our products.
• Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed packages due to incorrect or incomplete addresses.
• We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, abuse, or policy violations.
• In rare cases where an item becomes unavailable after an order is placed, we reserve the right to cancel the order and issue a full refund. You will be notified promptly if this occurs.